Privacy Policy

1. Information We Collect

We may collect the following types of information when you interact with our website or book a strategy call:

• • Personal Identification Information — name, email address, phone number, and practice details provided when booking a call or submitting a form
• • Usage Data — pages visited, time spent on pages, browser type, IP address, and referring URLs collected automatically via cookies and analytics tools
• • Communication Data — messages, emails, or other communications you send to us directly
• • SMS Consent Data — if you opt in to receive SMS communications, we record your consent, the date and time of consent, and the method by which consent was obtained

2. How We Use Your Information

We use the information we collect for the following purposes:

• •To schedule and confirm your strategy call
• •To send appointment reminders, follow-up communications, and relevant information about our services via email and SMS
• •To improve our website, services, and marketing based on how visitors interact with our content
• •To comply with legal obligations and enforce our terms
• •To respond to your enquiries and provide customer support

3. SMS Communications

If you provide your mobile phone number and opt in to SMS communications, you consent to receive text messages from Implement AI including appointment reminders, follow-up messages, and relevant service updates.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to monitor activity on our website and improve your experience. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our site may not function properly.

We may use third-party services such as Google Analytics and Meta Pixel to track and analyse website usage. These services have their own privacy policies governing the use of your information.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services, including:

• •CRM and scheduling platforms (e.g. GoHighLevel) for managing bookings and communications
• •Email and SMS delivery providers for sending communications you have consented to receive
• •Analytics providers for understanding website usage and improving our services
• •Advertising platforms (e.g. Meta, Google) for running targeted ad campaigns

All third-party providers are required to maintain the confidentiality of your information and are prohibited from using it for any purpose other than providing services to us.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, we will securely delete or anonymise it.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• •The right to access the personal information we hold about you
• •The right to request correction of inaccurate or incomplete information
• •The right to request deletion of your personal information
• •The right to opt out of marketing communications at any time
• •The right to withdraw SMS consent at any time by replying STOP

To exercise any of these rights, please contact us at the email address below.

8. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Implement AI

Email: [email protected]

Website: implementai.com.au